Frequently Asked Questions

Q: Is steam extraction the best method for cleaning my carpet?

A: Yes. Shaw Industries the world’s largest carpet manufacturer recommends this method to clean carpets. Its own research has indicated that it provides the best capability for cleaning. Steam extraction is recommended by most carpet manufacturers as well as the Institute of Inspection, Cleaning, and Restoration which is an independent, non-profit certification body, to set and promote high standards and ethics in the industry.

Q: How long will my floors be wet after you clean my carpets?

A: Your carpet dries within 4 to 10 hours. Opening windows, doors and operating ceiling fans can shorten the drying time.

Q: Do you guarantee your work?

A: Yes. We stand behind every job with a 100% satisfaction guarantee. We believe in the work we do and are willing to back it up. If you aren’t happy, we’ll clean it again. If you still aren’t happy, you don’t pay a dime.

Q: Can my carpet get cleaned too often?

A: No. The more often you have your carpet properly cleaned, the longer it will maintain its lush appearance.

Q: Why should I trust people that I don’t know inside my home?

A: Our reputation of honesty and integrity is very important to us. This business has been built on referrals and we’re going to keep it that way. On top of that, we have a flawless record with the Better Business Bureau.

Q: Is indoor air pollution a problem?

A: Yes. The EPA reported to Congress that indoor air pollution was one of the top five environmental threats to Americans. They say that the average indoor environment is 2 to 5 to even 100 times more polluted than the outdoors. Dust, oils, molds, fungi, chemicals, and other pollutants get tracked in and settle on the average household floor. Then, these pollutants are trapped inside the home. The rain won’t wash them away. That’s where we step in and give your indoor environment a deep cleaning and fresh start.

Q: Will regular deep cleaning of my carpets extend their life span?

A: Yes. The abrasive nature of dust and dirt is very damaging to carpet. It not only leaves a dirty appearance on your floor, it acts as tiny little knives that cut into your carpet, break it down, and wear it out.

Q: Should I vacuum before the carpet cleaner arrives?

A: Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.

Q: Do you move furniture?

A: When necessary we will move and replace small furniture in its original position. *We do not move beds, entertainment centers, computer desks, dinette sets, pianos, or any large item that is a liability to move.

Q: Should I move anything?

A: Yes, you should remove from the areas being cleaned, all nick knack and breakables.

Q: How long before I can walk on my carpet?

A: You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.

Q: Are the products you use safe?

A: Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Q: Will you remove all my stains?

A: Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fiber) A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself) Some stains may be very difficult or impossible to remove and having your carpets cleaned may be just the first step.